Thank you for shopping with us! We strive to provide a smooth and efficient delivery experience for our customers. This policy outlines important information regarding the delivery of your purchases from our online store.

Shipping Methods and Timeframes

All orders are shipped via the Register Airmail. Delivery time is usually 8-16 days. Please note that the delivery time may vary based on factors such as the destination, product availability, and carrier conditions.

Order Processing

Once your order has been placed successfully, our team will begin processing it promptly. We aim to process orders within 2 business days (excluding weekends and holidays). During peak seasons or promotional periods, there may be slight delays, but we will make every effort to fulfill your order in a timely manner.

Shipping Notifications and Tracking

Once your order has been shipped, you will receive a confirmation email containing the relevant tracking information. This will allow you to monitor the progress of your delivery. If you have any questions or concerns regarding the status of your shipment, please contact our customer support team, and we will be happy to assist you.

Delivery Addresses

Please ensure that the delivery address provided during checkout is accurate and complete. We will not be responsible for delays or unsuccessful deliveries resulting from incorrect or insufficient address details. If you need to update your delivery address after placing an order, please contact our customer support team as soon as possible.

Delivery Attempts and Re-Delivery

Our shipping partners will make reasonable attempts to deliver your order to the provided address. If they are unable to deliver the package successfully, they may leave a delivery notification or contact you directly to arrange an alternative delivery time. Please follow the instructions provided by the carrier to ensure a successful delivery.

International Shipping

For international orders, additional customs duties, taxes, and fees may apply. These charges are the responsibility of the recipient and may be collected at the time of delivery. Customs policies vary from country to country, so we recommend checking with your local customs office for more information before placing an order.

Damaged or Lost Shipments

In the rare event that your order arrives damaged or is lost during transit, please contact our customer support team immediately. We will work with you and the shipping carrier to resolve the issue and ensure you receive a satisfactory resolution.

Delivery Restrictions

Some products may be subject to specific delivery restrictions or regulations due to their nature, size, or destination. If your order contains items that fall under such restrictions, we will notify you and provide alternative options if available.

Returns

Please refer to our Returns Policy for information on returning or exchanging products purchased from our online store.

Contact Information

If you have any questions, concerns, or need further assistance regarding our delivery policy, please contact our customer support team through info@krsmoil.com.