Return Policy‚Äč


All products are visually inspected before they are packaged and shipped out.

No matter which reasons, you can put forward a return request in 14 days after you received the goods. Except the defective items, you should return the products to us in the original condition, with any original product packaging, accessories, and manuals. Please read the return policy carefully.


Refunds Conditions

Under below cases, you will get full refund or new replacement.

Defective items

Lost Items

Shipped Wrong Items

Out-of-Stock Items

Canceled Order


Under below cases, you will get partial refund

Bought Wrong Items

Any item more than two weeks after delivery date

Items that were purchased when they were on clearance sale.


Under below cases, you will get $0 refund. But new replacement is ok if you are willing to pay the reshipping fee.

Wrong Address

Undeliverable Address

Can not find consignee

Consignee request pick up the parcel by himself/herself, but did not done it in time.


How To Return the Parcel to us?

If you need to return the products back to us according to Return Policy, please contact us first. Our email is

If the return is due to a product defect or a mistake in processing by us, we will either send a prepaid shipping label, or issue a refund to cover reasonable costs of shipping back to us once the costs are incurred. Otherwise, you will be responsible for paying for your own shipping costs for returning any items. It takes about a month to receive the parcel returned oversea. Our team will refund you after we check the parcel within 2 working days and contact you via email.



To initiate the return, refund, or exchange of any products, please contact or by using the Contact Us page.

Note: You may be asked for a receipt and/or proof of purchase, along with photographs and/or videos that clearly illustrate any product defects, mistakes in processing, or other issues.

After confirmed, you can get a new replacement or refund within 1-3 working days.


If you have any questions about our return policy, feel free to contact us at

The final interpretation of the return policy is vested in Krsmoil.


Shopping Cart